Ultimately, after 20 minutes of conversation they did reimburse for the final month (half of which I won't be able to use anyway because the service cancelled) because I had evidence of previous calls for the product not working. They told me it was not possible to refund for the rest of the month not used, and that they would not be able to cancel at the end of the period paid, that I would have to call in before the next month started if I wanted to continue to use the period that I had paid for. When I called to inquire about this (they had not told me the account would be cancelled immediately, I assumed, since I didn't receive other information, that it would be cancelled at the end of my service time that was paid for. When I cancelled they turned off the service that minute even though I had 16 days left on the account that I had already paid for. They had no solutions after that and so I cancelled. I called a few times, after a while they offered to send a new one, the new one had the same issues. However, even with test runs/kids/dogs we received error message after error message. We had two packages stolen during this time and both times all activity around had only error messages. Endless calls to their office and no resolution. This created much needless stress and hassle and they should be ashamed. If you send it back, you may never get a refund. Not sure what is going on with their refund process? But take heed, plan on keeping the system if you buy it. And, I did contact SimpliSafe today and was told, there is an issue with their billing platform and I should receive a refund within 2-3 business day. They sent me an email and requested the tracking information and within a few hours, the case was closed. After 20 minutes, no resolution.įinally, today 3/15/23, my credit card company closed the dispute in my favor and refunded my money. He confirmed there was a refund pending, but no amount. I contacted SimpliSafe once again and the person I spoke with was thoroughly confused. ![]() I had to submit a dispute with my credit card company. I do not want to pay for something no longer in my possession. By this time, payment is due for this item. She informed me it would be 2-3 business days. I called 2/16/23 and the rep tracked the package and confirmed she would submit a request for a refund. Two weeks passed and I did not receive any correspondence regarding receipt of the package or refund information.
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